Returns
We will offer a full refund or exchange on all items returned to us in the condition in which they were sold within 14 days of receipt. We must stress in order to receive a refund or exchange all items must be unworn with all labels attached, together with original packaging. We will only exchange an item for a different size or colour. If it is a different style you require a new order is needed. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Please allow approximately 10 days for the refund to appear on your Credit/Debit card bank statement. We will only apply a refund to the card used when placing the order.
As a customer you are entitled to a full refund including the initial delivery charge if you return a product, or inform us via the methods below that you want to return the product, within seven working days.
We will not accept goods returned to any Nigel Hall store or concession.
Damaged, Faulty goods, incorrect item
If you are returning the item or items because they are faulty, damaged or an error has occurred on our part please follow the procedure for returning goods then we shall credit your bank account for the amount paid in delivery charges. Contact our customer service team on 0207 404 8543 or email customercare@nigelhallmenswear.co.uk and we will be happy to advise you.
Note items that are damaged through wear and tear are not considered faulty.
Returns procedure for unwanted items
1. If you have access to the internet please send an email to customercare@nigelhallmenswear.co.uk including your name, address and order number informing our team you will be returning the goods.
2. Fill in the returns form including your name, address, order number and reason for return. Please note if you do not fill in the order number the refund or exchange may take longer to process.
3. Enclose the returns form with the goods in a secure and well
protected parcel.
Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use Special Delivery or if that is not available in your territory, use an insured carrier service. The cost of returning the item to us is your responsibility, except where the goods are faulty as confirmed by us.
Please also note that any import or customs duties incurred when returning your item is the responsibility of the customer.
4. If you are living within the UK take your parcel to the post office and obtain a proof of posting certificate. If you do not live within the UK please take your parcel to a trusted courier again ensuring you obtain proof of posting. It is your responsibility to make sure the parcel is returned to our returns department in the condition you received it. Keep the posting certificate until you have received the refund into your bank account.
5. Send your parcel to the following address:
RETURNS DEPARTMENT
Nigel hall@ DHL EXEL
HERMITAGE LANE
AYLESFORD
MAIDSTONE
KENT
ME20 7PX
Statutory rights
Your statutory rights are not affected by our returns policy.
