Returns

We will offer a full refund or exchange on all items returned to us in the condition in which they were sold within 14 days of receipt. We will only exchange an item for a different size or colour. If it's a different style you require a new order. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Please allow approx 10 days for the refund to appear on your Credit/Debit card bank statement. We will only apply a refund to the card used when placing the order.

We will not accept goods returned to any Nigel Hall store or concession. Damaged, Faulty goods, incorrect item If you are returning the item or items because they are faulty, damaged or an error has occurred on our part, Nigel Hall Menswear will organize for the goods to be collected and returned. Contact our customer service team or email nigelhall@customerservices.uk.com and we will be happy to advise you. Note items that are damaged through wear and tear are not considered faulty.

Returns procedure for unwanted items

If you are returning your purchase because it is not suitable then you will be liable for the return postage charge.

1. Fill in the returns form including your name, address, order number and reason for return. Please note if you do not fill in the order number the refund or exchange may take longer to process.

2. Enclose the returns form with the goods in a secure and well protected parcel.

3. If you are living within the UK take your parcel to the post office and obtain a proof of posting certificate. If you do not live within the UK please take your parcel to a trusted courier again ensuring you obtain proof of posting. It is your responsibility to make sure the parcel is returned to our returns department in the condition you received it. Keep the posting certificate until you have received the refund into your bank account.

4. Send your parcel to the following address:

Nigel Hall Menswear
DHL Excel
Hermtiage Lane
Barming
ME20 7PX

In the rare event that your goods are damaged or faulty please contact our customer service team at nigelhall@customerservices.uk.com or telephone 0845 388 8143. Statutory rights Your statutory rights are not affected our returns policy.